Assistant Store Manager FT

4 weeks ago

Winnipeg, Manitoba, Canada Lids Full time
About Our Company

Lids Sports Group is a leading licensed sports retailer in North America, operating over 1,200 locations domestically and 50+ internationally. Our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, as well as top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We strive to foster a passion for sporting and fashion goods by meeting the needs of our customers while ensuring all areas of the store are engaged. Our Assistant Store Managers are accountable for every aspect of the retail store performance, inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service.

Key Responsibilities
  • Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
  • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
  • Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
Customer Experience
  • Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
  • Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
Operations
  • Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
  • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Product & Inventory Management
  • Protect Company assets within guidelines of LIDS Retail policies.
  • Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
  • Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
Requirements
  • High school diploma or equivalent plus one year relative experience.
  • Established ability to produce sales results while minimizing loss.
  • Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability to work unsupervised.
Benefits

Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).

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