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Customer Experience Director

2 weeks ago

Edmonton, Alberta, Canada ColumbiaSportswear Full time

What We Offer

Columbia Sportswear offers a dynamic work environment where you can grow and develop as a professional. As the Store Manager, you will have the opportunity to lead a team of store leaders and associates to deliver an exceptional customer experience, drive sales, and execute marketing directives that expand our consumer base.

You will maintain a deep understanding of the store consumer base and effectively communicate product needs to influence product assortment. Planning and directing the day-to-day operations of the store, maintaining high store standards while fostering a positive environment for employees and consumers, is also key to your role.

Your Key Performance Indicators

  • Meet or exceed sales targets and customer satisfaction ratings.
  • Develop and execute strategies that drive sales, minimize inventory shrink, and manage operating expenses to achieve divisional goals and increase store profitability.
  • Ensure effective and accurate execution of operating procedures and adherence to company policies and standards.
  • Provide regular feedback and recognition to employees for their contributions to the store and team success.

Your Qualifications

  • Bachelor's or Master's degree, or applicable certification or equivalent experience.
  • 5 years of functional experience in retail management.
  • Proven ability to resolve technical, operational, and organizational problems and drive decisions that impact finances, efficiency, and effectiveness of the store.
  • Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.