Customer Retention Associate

4 weeks ago

Slave Lake, Canada goeasy Ltd. Full time

At goeasy Ltd., we're committed to helping everyday Canadians achieve their personal and financial goals. As a Customer Retention Specialist, you'll play a key role in maximizing store revenues through effective management of customer accounts and payments past due.

Key Responsibilities:

  • Build strong relationships with customers to educate and empower them to achieve their financial goals through building credit.
  • Maximize store revenues by managing customer accounts, collection activities, and merchandising and maintenance of the store.
  • Deliver best-in-class service when supporting the delivery of our products to customers' homes.
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis.

What You'll Need:

  • Excellent communication skills and a people-oriented approach to drive sales and increase customer satisfaction.
  • Compassion and integrity in every interaction with customers.
  • A full-class driver's license with a driver's abstract in good standing.
  • The ability to lift 50+ pounds and move large home goods.
  • Able to pass background checks (criminal, employment).
  • Some experience in a customer-facing environment.

What We Offer:

  • A comprehensive training program to equip you with the tools needed for success.
  • A competitive compensation package, including financial incentives, health and lifestyle benefits, and perks.
  • Opportunities for recognition and leadership development.

About Us:

We're committed to cultivating a work culture where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we're dedicated to providing accommodations for applicants upon request at any stage of the recruitment process.

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