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Customer Service Representative

1 week ago

Peterborough, Ontario, Canada UNAVAILABLE Full time

Federated Insurance is a leader in the insurance industry, dedicated to making lives better through our work. As a Customer Service Representative, you'll play a vital role in delivering exceptional service to our customers and prospects.

About Our Company

We're a forward-thinking organization that values diversity and inclusion, equity, integrity, teamwork, and respect. Our goal is to create a work environment that fosters growth and development for our employees, and we're committed to attracting and retaining top talent.

Job Description

You'll work closely with a select group of sales representatives, supporting and servicing Federated customers and prospects. By phone, you'll answer questions, fulfill service requests, and identify, collect, and research information to ensure a quality product is provided. We're looking for someone with exceptional customer service skills, polished and energetic phone skills, problem-solving, and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients.

Requirements and Qualifications
  • A two-year degree or equivalent experience
  • Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
  • Strong computer skills with proficiency in Office programs and ability to work in multiple applications
  • Ability to successfully complete training program, including learning about property & casualty and life/disability insurance concepts and coverages
  • Self-motivated with high degree of personal responsibility, able to juggle multiple competing priorities and tasks
Compensation and Benefits

We offer a competitive salary range of $24.40-$33.00 per hour, with a starting salary of $24.40. Our comprehensive benefits package includes competitive compensation, bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. We're committed to supporting our employees' professional growth and development, with opportunities for internal mobility and career advancement. Plus, we provide paid volunteer time and gift matching to encourage community engagement.