Senior Business Systems Analyst

1 month ago

Toronto, Ontario, Canada Manulife Full time
Job Title: Senior Business Systems Analyst

We are seeking a highly skilled Senior Business Systems Analyst to join our team at Manulife. In this role, you will be responsible for providing Level 2/3 analysis and troubleshooting support for a suite of business applications.

Key Responsibilities:
  • Provide L2 analysis and troubleshooting support for a suite of business applications.
  • Design, code, unit test, and integrate new features and functionality.
  • Act as the technical escalation point of contact for all important and critical BAU incidents and issues.
  • Provide timely updates for all critical BAU issues and track who is working on the specific critical BAU issue.
  • Coordinate with different production support teams and different Global, Regional, and local IT teams to resolve production issues.
  • Build partnership with relevant stakeholders and application teams.
  • Monitor and/or analyze any issues and recommend or proactively apply solution to prevent further implication/problem.
  • Facilitate the requirements elicitation, business impact analysis, and document solution designs and other solution alternatives to accommodate business demand/needs.
  • Serves as SME to provide guidance and support to market/business leads.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, Information Systems, or any related course.
  • Minimum 5 years working experience supporting enterprise-level and trading applications at Level 2 (support).
  • Proven background in software development lifecycle, agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features.
  • Awareness of ITIL (incident, problem, change, and release management) practices in aligning IT services with the needs of business.
  • Innovative problem-solving skills with the proven ability to exercise flexibility and judgment.
  • Work experience in the financial services industry (Banking domain/Capital Market Domain experience would be plus).
  • Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.
  • Ability to work on a fast-paced environment, handle high pressure situations, and be able to multitask.
  • A capacity for constant learning from both success and failure, remaining open to change and continuous improvement.

Manulife is an Equal Opportunity Employer. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

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