Hospitality and Customer Service Manager

2 weeks ago


Calgary, Alberta, Canada Comfort Inn & Suites University Full time

At Comfort Inn & Suites University, we are seeking a dedicated and customer-focused Hotel Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our hotel, ensuring that guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities:
  • Develop and implement policies and procedures for daily operations;
  • Supervise and train staff to ensure excellent customer service;
  • Prepare and manage budgets to monitor revenues and expenses;
  • Enforce policies and procedures to maintain a safe and respectful work environment;
  • Address customer complaints and concerns in a timely and professional manner;
  • Assist guests with special needs and ensure their comfort and satisfaction;
  • Establish work schedules and delegate tasks to staff members.
Requirements:
  • Bachelor's degree in Hospitality or a related field;
  • 2 years of experience in hotel management or a related field;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and prioritize tasks effectively;
  • Flexibility and adaptability to meet the changing needs of our guests and staff.

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