Business Analyst

3 days ago

Vancouver, British Columbia, Canada The University of British Columbia Full time
Job Summary

The University of British Columbia (UBC) is a leading institution for teaching, learning, and research, recognized globally for its academic excellence and commitment to innovation. To support its ambitious goals, UBC is seeking a skilled Business and Configuration Analyst to join its team.

This critical role is part of the Integrated Service Centre (ISC), which maintains and enhances the systems and processes that support operational functions across the university, including human resources, finance, payroll, and student services. The successful candidate will work closely with stakeholders to align business initiatives with information technology and solutions, managing the configuration and implementation of HR, Finance, Payroll, and Student products.

The Business and Configuration Analyst will be responsible for leading the assessment of client needs, defining business requirements, and managing the configuration and implementation of enterprise solutions. This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.

Key Responsibilities

  • Manages the end-to-end enhancement implementation process for HR, Finance, Student, and Payroll applications within the ISC product.
  • Analyses the impacts of proposed changes to technology, services, and/or processes within the UBC community.
  • Leads the assessment of client needs, utilizing a structured requirements process to identify business priorities and recommend options.
  • Analyzes metrics to ensure client satisfaction.
  • Leads short-term and long-term planning sessions to implement integrated business process improvements and documents discussion and agreements.
  • Identifies continuous service improvement opportunities and remedial action to minimize risk, identifying the potential impact or degree of change for the UBC community and administrative super-users.

Requirements

  • Undergraduate degree in a relevant discipline.
  • In-depth knowledge of applications and the business requirements supporting them.
  • Minimum of five years of related experience, or the equivalent combination of education and experience.
  • Relevant experience working in a complex, academic environment is preferred.
  • ITIL certification (minimum basic level) is an asset.

Working at UBC

The University of British Columbia is a diverse and inclusive community, committed to fostering a culture of equity, diversity, and inclusion. We encourage applications from qualified candidates who share our values and are dedicated to making a positive impact in higher education.

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