Store Operations Manager

4 days ago

Oakville, Ontario, Canada Loblaw Companies Limited Full time

Company Overview

Loblaw Companies Limited is a leading Canadian retailer that values authenticity, trust, and connection with our customers. We strive to make a positive impact on the lives of Canadians by providing exceptional customer service and creating opportunities for growth and development.

Job Description

The Assistant Store Manager will provide excellence in customer service, demonstrate leadership, and effectively plan to achieve business results. Key responsibilities include:

  • Presenting themselves as a role model when providing efficient and courteous customer service.
  • Resolving and managing customer complaints effectively and according to established guidelines.
  • Demonstrating leadership by providing positive and effective resolution to customer and team members concerns.
  • Encouraging store employees to take ownership for their performance and career development plans; following up on a regular basis.
  • Maintaining ongoing communication with internal colleagues from various departments to improve overall business results.
  • Coordinating and communicating with company buyers on what items to purchase for a store's inventory and supervising the activities of the stores merchandising efforts.
  • Accountable for promoting Shoppers Home Health Care sales of equipment and services through the provision of personalized and professional advice, information, and consultation to individuals, groups, and institutions.
  • Managing and maintaining materials and stocked product inventory.
  • Planning and implementing events successfully.
  • Achieving staffing objectives by recruiting and evaluating job candidates.
  • Scheduling employees efficiently to improve productivity, profitability, and margins.
  • Continuously training staff effectively to encourage them to meet company standards.
  • Protecting company assets and improving profitability by developing and implementing security and safety programs for employees and customers.
  • Pursuing succession planning to ensure that employees are constantly developed to fill each needed role.
  • Ensuring employee awareness of safety and emergency procedures.
  • Understanding and supporting store operations, policies, and procedures.
  • Commitment to promoting a workplace of inclusiveness and belonging.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Good communication/presentation skills to instruct individuals and groups on the use, maintenance, and servicing of equipment.
  • The ability to develop and maintain client contacts.
  • Ability to work in a fast-paced environment.
  • Compliance with health and safety regulations.
  • Demonstrates a commitment to achieving meaningful results.
  • Displays unwavering commitment to our values.
  • Demonstrates understanding of the organization's mission and strategies.
  • Acts in accordance with policies and procedures.
  • Detail-oriented.
  • Effective verbal and written skills.
  • Ability to work independently.

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