Trusted Customer Advisor

7 days ago


Montreal, Quebec, Canada Compunnel Inc. Full time
Key Responsibilities

The Trusted Customer Advisor at Compunnel Inc. will own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction.

They will establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.

The ideal candidate will have three to five years of experience in customer success, strong skills in verbal and written communications, strategic planning, and project management.

  • Responsibilities include serving as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
  • Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals.

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