Program Coordinator

4 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Main Purpose and Function

The Sewers and Drainage Design branch is responsible for overseeing liquid waste source control programs, which are essential for managing and operating the sewers utility. These programs ensure that sanitary and storm liquid waste streams are managed by the correct sewer asset, educate the public on responsible sewer system use, and promote coordination of the use and operation of the local and regional sewer systems.

Key Responsibilities
  • Manage and grow the 'Adopt a Catch Basin' program, which encourages community members to adopt a catch basin from an inventory of 45,000 and commit to keeping the asset clear of debris.
  • Launch, manage, and grow the 'Yellow Fish Program' to raise awareness about protecting waterways and reminding the public of the connection between drainage infrastructure and the environment.
  • Support the planning, development, and implementation of programs or projects aimed at increasing public awareness of source control programs, such as Unflushables, grease management, and contaminants of emerging concern.
  • Provide administrative support and technical assistance on liquid waste programs/projects, including completing system analyses and GIS mapping for the Sewer Investigation program.
  • Liaise with Operations (Sewer, Sanitation, etc.) on liquid waste program initiatives and monitor and report on initiatives, as well as track progress in GIS.
  • Identify project/program improvements and develop or update work procedures.
  • Conduct research to support existing and prospective projects/programs, including policy research, jurisdictional review, and emerging industry initiatives.
  • Collaborate with Corporate Communication and Metro Vancouver to create, update, distribute, and promote liquid waste source control communication material.
  • Organize and participate in public events to promote liquid waste programs, including Renfrew Ravine Moon Festival, Car Free Days, Open Houses, etc.
  • Respond to public enquiries and ensure record keeping of enquiries, concerns, and subsequent resolutions.
  • Prepare reports, presentations, letters, and memos for various audiences.
Qualifications
  • Completion of Grade 12.
  • Completion of a degree or diploma related to the work, plus sound related experience, or an equivalent combination of training and experience.
Knowledge, Skills, and Abilities
  • Understanding of municipal sewer infrastructure.
  • Demonstrated experience managing projects/programs.
  • Ability to establish and maintain effective and positive working relationships with internal and external stakeholders.
  • Effective organizational and interpersonal skills, excellent written and verbal communication skills, including confidently interacting with the public through phone, email, and in person.
  • Proven ability to understand, identify, track, and report project key performance indicators, summarize data, and assist in the preparation of various reports.
  • Ability to research and analyze information to make technical recommendations.
  • Ability to read and interpret engineering drawings and problem solve with accuracy in a technical environment.
  • Proficiency in MS Office applications and working knowledge of Hansen, VanMap, and Vandocs. ArcGIS experience would be an asset.
  • Demonstrated ability to work independently, with little or no supervision, in a fast-paced environment with multiple and competing deadlines.
  • A current and valid BC driver's license.

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