Sports Team Lead

6 days ago

Calgary, Alberta, Canada Kaizen Lab Inc. Full time

About Vivo

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We are a charitable enterprise dedicated to raising healthier generations in Calgary and beyond. Our mission is to support individuals and communities in achieving their optimal health through local, evidence-based solutions.

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Role Overview

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As the Sport Program Coordinator, you will play a key role in assisting with the development, delivery, and evaluation of our skating, climbing, and camp experiences. You will work closely with our customers, community, and employees to drive and advance our cause.

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Main Responsibilities

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1. Program Management

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In collaboration with the Schools & Camps Manager, build strong relationships with our skating, climbing, and camp audiences to determine their needs and translate insights into actionable plans.

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2. Participate in re-imagining the experience development process through a service design thinking lens and implement and build capacity in the skating, climbing, and camp teams.

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3. Foster an active, social, inclusive, and engaging learning environment for children and families and team members by promoting a positive cultural mindset.

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4. Work alongside the Schools & Camps Manager to promote skating, climbing, and camps and provide accurate communications to current and future program participants and their families.

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5. Demonstrate a positive, approachable, and engaging personality to create a sense of community in all programs.

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6. Participate in the preparation and delivery of presentations on products and services to members.

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7. Deliver skating, climbing, and camp offerings by creating business cases, curriculum, and play-based experiences.

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8. Take the lead on responding to customer inquiries and seeking resolution.

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9. Facilitate communications with parents/guardian, participants, the team, and direct supervisor in a timely and professional manner.

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10. Participate in championing Vivo at special events.

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11. Be onsite, available to guests and team members when programs are in operation.

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12. Perform camp, skating, and climbing administration duties including managing waitlists, enrollments, registrations, participant payments, and customers' accounts.

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Leadership

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1. Assist the Schools & Camps Manager with recruiting, onboarding, mentoring, training, and day-to-day performance management of the Skating, Climbing, and Camps team.

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2. Create and manage daily, weekly, and monthly team and activity schedules.

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3. Lead and provide clear direction and expectations to the skating, climbing, and camp team members on roles and responsibilities and empower and hold the team accountable for achieving established workplans and targets.

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4. Be accountable for the development, progress, and evaluation of work-plans and performance targets for the skating, climbing, and camp teams.

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5. Perform scheduling and payroll for the skating, climbing, and camp team members.

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6. Actively participate in the assessment, revisions, and development of operational policies, procedures, and training manuals.

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7. Ensure lesson plans for all programs are inclusive of current best practices and standards.

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8. Observe programs daily to ensure that Vivo values are being upheld throughout the delivery of all offerings.

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9. Lead consistent debriefs with the teams and report back to the Schools & Camps Manager.

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10. Demonstrate a high standard of supervision, risk assessment, and duty of care within camps, skating, and climbing.

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11. Create and facilitate in-services for teams.

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12. Perform and lead all preventative maintenance and certifications on equipment.

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13. Recommend necessary replacement items to maintain service and compliance of all certifications, ensure safety or improve efficiency.

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14. Work with the Schools & Camps Manager to order parts and equipment from the most appropriate and cost-effective sources available.

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15. Assist with the development of the skating, climbing, and camps annual budget.

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Qualifications

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1. Post-secondary diploma and/or university degree in healthy living, experience, and place making, kinesiology, recreation, social innovation, business, or related field.

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2. Minimum 3 years of leadership and supervisory experience.

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3. 3+ years of experience in the fitness field.

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4. 2-3 years progressive experience in skating, climbing, and camps or other sport/recreation programs, developing curriculum, and assessing, and modifying program lesson plans.

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5. 1-3 years leading and supervising camps or equivalent programs.

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6. Current Intermediate First Aid and CPR-C/AED certifications.

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7. Police Information Clearance with Vulnerable Sector Search.

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8. Strong written and verbal communication.

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9. Candidates with additional certifications and training in various coaching, hockey, skating, and play disciplines will be considered as an asset.

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10. Certification or membership in the following organizations would be considered an asset: Skate Canada, Alberta Camping Association (ACA), AB Figure Skating Foundation, Canadian Standards Association (CSA).

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11. Must be able to work 40 hours per week and require evening, weekend, and daytime hours based on program start-ups and current needs of the department.

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