Service Equipment Specialist

4 weeks ago

Regina, Saskatchewan, Canada TerraSource Global Full time

Job Summary

As a Service Equipment Specialist at TerraSource Global, you will play a critical role in supporting our customers and internal departments to maximize customer satisfaction with our equipment. This position requires a strong ability to work independently, utilize mathematical concepts, and communicate effectively with customers and employees.

Key Responsibilities

  • Supervise, advise, and train customers on installation, operation, and maintenance of our equipment.
  • Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
  • Complete service visits, generate professional reports, and submit billing in a timely manner.
  • Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Manage time and resources to minimize overtime and expenses, while generating Value Add Service and Parts Quotes.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.

Requirements

  • College or University degree or equivalent from a technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training.
  • English - Verbal & Written required, French, a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and engineering drawings.
  • Ability to operate general hand tools, measuring devices, air tools, and other common equipment for industrial equipment maintenance.
  • Must possess a valid driver's license in province of residence and be insurable under company's motor vehicle insurance policy.
  • Demonstrated common PC Skills including Microsoft products.
  • Experience with SalesForce or similar customer management software.

Travel and Physical Demands

Employee must be able to travel 60% of the time on average. Some international travel is required and therefore a valid passport is required. Work schedule may be adjusted to allow weekdays off when weekends are worked.

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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