Operations Team Leader

4 days ago


Edmonton, Alberta, Canada GardaWorld Full time

We are currently hiring a dynamic leader to join our GardaWorld team in Edmonton, Alberta.

About the Role:

As an Operations Supervisor, you will be responsible for leading the Cash Services Messenger team. Your primary focus will be on planning, organizing, and managing the work of your teams to ensure customer satisfaction.

We are looking for a passionate leader who can establish great relationships with unionized employees and drive results through exceptional customer service.

GardaWorld, the #1 supplier of cash services in North America, offers a unique opportunity for career growth and development.

Key Responsibilities:

  • Plan, organize, and manage the work of your employees to ensure efficient operations
  • Investigate and resolve customer and shipper complaints in a timely manner
  • Serve as a contact person for all workers from assigned territories
  • Implement schedule and policy changes to improve productivity and efficiency
  • Conduct employee training sessions on various topics, including material handling, employee orientation, quality improvement, and computer use
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
  • Participate in disciplinary processes and settlements of grievances
  • Monitor operations to ensure compliance with administrative policies, procedures, safety rules, union contracts, and government regulations
  • Monitor spending to ensure expenses are consistent with approved budgets
  • Collaborate with other supervisors and staff members to formulate and implement policies, procedures, goals, and objectives
  • Prepare management recommendations, such as proposed fee or schedule changes

Your Profile:

  • 3-5 years' experience in administration and management of unionized employees
  • Available to work on an afternoon and weekend schedule
  • Excellent written and verbal communication skills (English)
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver's license with a good driving record
  • Health and Safety management experience
  • Working knowledge of WCB reporting process
  • Possession acquisition license (PAL) is required; if none, contingent upon passing necessary security clearance and courses provided
  • Driven by offering exceptional customer service
  • Sense of urgency, outstanding communication, and problem-solving skills
  • Strong teamwork and partnership orientation
  • Mechanical and/or electrical inclination is an asset

What We Offer:

  • Competitive salary: $85,000 - $110,000 per year
  • Permanent position
  • Dynamic team environment
  • On-site parking
  • International company offering many career opportunities


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