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Senior Operations Manager

2 months ago

Kemptville, Ontario, Canada Surestay Hotel by Best western Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Surestay Hotel by Best Western. As a key member of our leadership team, you will be responsible for overseeing the sales and operations functions of the hotel, ensuring seamless execution of our business strategies and policies.

Key Responsibilities
  • Strategic Planning: Develop and implement sales and marketing strategies to drive revenue growth and increase market share.
  • Operations Management: Oversee the day-to-day operations of the hotel, including front desk, housekeeping, and food and beverage services.
  • Team Leadership: Lead and motivate a team of sales and operations staff, providing guidance and support to ensure excellent customer service and high-quality results.
  • Financial Management: Manage the hotel's budget and financial performance, ensuring accurate forecasting and reporting.
  • Customer Service: Foster strong relationships with customers, responding to their needs and concerns in a timely and professional manner.
Requirements
  • Education: Bachelor's degree in Hospitality, Business Administration, or related field.
  • Experience: Minimum 1 year of experience in a senior operations or sales role in the hospitality industry.
  • Skills: Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Team: A collaborative and supportive team environment.