Business Support Analyst

1 week ago

Surrey, British Columbia, Canada Westland Insurance Full time

Business Support Analyst

At Westland Insurance, we're seeking a skilled Business Support Analyst to join our team. As a Business Support Analyst, you'll play a pivotal role in supporting our Acturis system, providing top-notch service to our employees, and ensuring seamless operations.

Key Responsibilities:

  1. Provide expert support for our Acturis system, resolving technical issues and ensuring system uptime.
  2. Collaborate with our technical teams to identify and implement innovative solutions to improve system efficiency and user experience.
  3. Develop and maintain comprehensive knowledge of our systems, including Acturis, to provide accurate support and guidance.
  4. Foster a culture of inclusivity and teamwork, working closely with colleagues to achieve our goals.
  5. Stay up-to-date with the latest technological trends and developments, applying this knowledge to enhance our systems and processes.

What We Offer:

  • A dynamic, supportive work environment that values collaboration and continuous learning.
  • Opportunities to grow and develop your skills, with access to training and professional development programs.
  • A competitive salary and benefits package, recognizing your value and contributions to our team.
  • The chance to make a meaningful impact, working with a talented team to drive business success and customer satisfaction.

Ideal Candidate:

  • 3+ years of experience in a Service Desk role, with a strong background in Microsoft environments and Adobe applications.
  • Proven ability to analyze complex technical issues, develop creative solutions, and implement changes to improve system efficiency.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and vendors.
  • Strong problem-solving skills, with a focus on providing exceptional customer service and support.

If you're a motivated, detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

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