Installation Manager Operations Lead

3 weeks ago

Calgary, Alberta, Canada Reliance Home Comfort Full time

Installation Manager Operations Lead

Calgary, AB, Canada

Req #4077

Reliance Home Comfort

We are seeking an experienced Installation Manager Operations Lead to join our team. As a key member of our operations team, you will be responsible for planning, budgeting, and delivering on P & L targets. You will also ensure staffing plans are forecast, updated, and delivered to maximize customer service and meet our service commitments.

Key Responsibilities:

  • Learn and grow as an important part of a team that cares about Reliance Home Comfort and its customers.
  • Collaborate with local managers to plan, budget, and deliver on P & L targets.
  • Ensure staffing plans are forecast, updated, and delivered to maximize customer service and meet our service commitments.
  • Measure, monitor, and drive achievement of all operational metrics and provide appropriate reporting and analysis.
  • Lead and support the development of a growth-through-install mentality that drives customer satisfaction and future business growth.
  • Coach and manage a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
  • Identify opportunities for establishing relationships with independent HVAC installation contractors.
  • Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance Home Comfort's strategy and goals.
  • Perform regular reviews of cost, quality, safety, and productivity metrics, setting plans and executing these effectively to drive optimal performance of operations team and 3rd party partners.
  • Partner and collaborate with other stakeholders to continually improve team performance.
  • Drive 'destination of choice' for team members, customers, and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
  • Deliver prompt and efficient resolution to customer inquiries/complaints.
  • Ensure exceeding HVAC install gross margin.

What We Offer:

  • The tools you need to succeed, including the tools for the job as well as training and development programs.
  • A successful and knowledgeable team to be part of and learn from.
  • Competitive base pay plus the ability to earn more tied to your success.
  • A great benefits plan for you and your family.
  • Career paths so you can advance in the company.
  • A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip to a tropical destination.
  • Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What You Bring:

  • A growth mindset: above all else, we're looking for people who are dependable, ambitious, and want to grow with Reliance Home Comfort.
  • You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance, and attention to detail who thrives working individually and in a team environment.
  • Preferred supervisory or managerial experience overseeing a field operations team.
  • Knowledge and technical experience within the HVAC and/or water heater industry is required.
  • Gas B ticket would be an asset.
  • Demonstrated results in driving process control, productivity/quality improvement.
  • Excellent communication (written, verbal, and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
  • Highly motivated to succeed with the ability to build team spirit, motivate team members, and encourage collaboration.
  • Professional negotiation skills with the ability to influence.
  • Strong initiative to drive results with speed of implementation.
  • Strong ability to develop effective relationships with team, internal, and external stakeholders.
  • Ability to challenge the status quo and help drive change.

Why Reliance Home Comfort?

Reliance Home Comfort is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. We are a trusted source and have become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. We are a $1 Billion business with 2,600 team members and we're growing. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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