Customer Service Representative
5 days ago
Mandate:
At Delmar International Inc., we are seeking a highly skilled Customer Service Representative - Customs Specialist to join our team. The successful candidate will be responsible for gathering information to complete rating and clearances of shipments and to communicate the data to a portfolio of clients.
Key Responsibilities:
- Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally.
- Proactively analyze data to enhance the brokerage team's and our client's service.
- Answer client inquiries, including but not limited to billing and shipments.
- Update data in Salesforce and coordinate with assigned departments regarding client cases.
- Monitor daily operations and report the information to the assigned managers.
Requirements:
- 3-5 years' experience in customer service activities related to customs services.
- College Degree in International Transportation & Customs or related field is preferred.
- Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset.
- Knowledge of Canadian customs regulations and trade processes is an asset.
- Experience in CargoWise One system or related brokerage systems is an asset.
- Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint.
- CCS designation is an asset.
What You Offer:
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a team environment, as well as independently.
- Extremely detail oriented and highly organized.
- Outstanding ability to multi-task.
What We Offer:
- Cultural diversity and equal opportunity employer.
- Competitive compensation.
- Comprehensive benefits package, including a fitness reimbursement program.
- Education reimbursement program.
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