Operations Efficiency Specialist
1 week ago
Our organization is committed to delivering exceptional customer service in a fast-paced environment. As an Operations Efficiency Specialist, you will play a key role in supporting day-to-day operations of our World Class Customer Operations Centre.
Key Responsibilities:
- Schedule optimization and planning to maximize efficiency
- Manage key performance metrics across multiple customer channels
- Coordinate administrative tasks such as offline times, vacation, and shift modifications
- Collaborate with management teams for real-time requirements and troubleshooting issues
- Stay updated with procedural documentation and process changes within Customer Operations
- Support department standards, KPIs, objectives, and system issues
Requirements:
- 2-year experience in a peer support capacity role
- Completion of Business Administration Diploma or Equivalent
- Strong problem-solving, analytical, and organizational skills
- Excellent business writing and verbal communication skills
- Proficiency in Microsoft Office and knowledge of systems used for our business
Salary: $65,000 - $85,000 per year, depending on qualifications and experience.
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