Director of Client Management

4 weeks ago


Old Toronto, Ontario, Canada Willis Towers Watson Full time
Job Summary

As a Health & Benefits Client Service Associate Director at Willis Towers Watson, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients.

Key Responsibilities
  • Onboarding of new client business, including scoping and contracting
  • Developing team members and managing interdependencies between workstreams/functions to ensure the delivery of superior client service and enhance client retention
  • Guiding the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management, and implementation oversight, as needed
  • Building relationships internally and collaborating effectively on cross-functional teams
  • Ensuring team members apply internal excellence and compliance requirements to all projects
Requirements
  • 8+ years' experience and demonstrated success in the design and management of complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor
  • Proven track record of creating, managing, and expanding client relationships
  • Demonstrated expertise and business acumen that has driven client acquisition and expansion
  • Experience in leading the delivery of key services and results that drive client action and plan performance
  • Demonstrated strong negotiation and relationship management skills
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • Provincial Life and Health license required within 180 days of joining
  • CEBS designation, or health and welfare actuarial or underwriting training desired

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