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Logistics Coordinator

2 months ago


Port Coquitlam, British Columbia, Canada Pivotal Integrated HR Solutions Full time

Job Summary:

Pivotal Integrated HR Solutions is seeking a highly skilled and detail-oriented Logistics Coordinator to join our team. As a key member of our operations team, you will be responsible for managing customer accounts, ensuring timely and efficient logistics operations, and providing exceptional customer service.

Key Responsibilities:

  • Customer Account Management: Manage customer accounts from all aspects, including quoting, booking, and closing orders.
  • Logistics Operations: Ensure the highest level of customer experience by managing logistics operations, including customs and shipping paperwork, and ensuring compliance with customer volume expectations.
  • Margin Improvement: Identify opportunities to improve margins through various methods, including optimizing logistics operations and negotiating with carriers.
  • Communication: Respond quickly to customer requests, provide timely updates on delivery status, and ensure that all audit requirements are completed and scanned in our TMS system.
  • Relationship Building: Grow and maintain existing and new carrier or customer relationships, ensuring that all information is properly communicated to all peers to ensure coverage is always present.
  • Additional Duties: Perform additional duties as required to support the success of our operations team.

Requirements:

  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, carriers, and internal stakeholders.
  • Attention to Detail: High level of attention to detail, with the ability to manage multiple tasks and prioritize responsibilities.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
  • Technical Skills: Proficiency in logistics software and systems, including TMS and RMIS.

What We Offer:

Pivotal Integrated HR Solutions offers a competitive salary and benefits package, as well as opportunities for professional growth and development.