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Field Services Operations Manager

2 weeks ago

Calgary, Alberta, Canada Cornerstone Building Brands Full time

About Us

Ply Gem Canada is a leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. We provide high-quality products and services to residential builders, remodelers, and architects across North America.

Our company values innovation, quality, and service, which sets us apart from our competitors. We strive to produce market-leading products and services, seeking new ideas and commercializing them quickly.

We believe every building we create positively contributes to the communities we serve. Our employees are empowered to make a meaningful impact on our success, pursuing opportunities for development and advancement in a stable, growing Canadian industry leader.

What We Expect of Our Team

  • Bring themselves fully to work each day
  • Play their role on the team so together we win as one
  • Welcome and drive change to support our continued evolution
  • Help drive the success of our Canadian business through living our universal core values
  • Making an impact to ensure our continued success

The Role

The Field Service Supervisor is responsible for leading our service team in the installation, repair, and maintenance of residential and commercial windows and doors. The ideal candidate will oversee field operations, ensure quality service, and provide exceptional customer support while managing a team of service technicians.

Responsibilities

  • Manage technicians, stagers, and scheduler (in-house and contractors), mentoring employees
  • Discipline employees, conducting job performance appraisals
  • Manage day-to-day branch workload
  • Approve leave and vacation time for employees
  • Address customer service complaints
  • Ensure work completion and compliance with applicable standards, policies, and procedures
  • Conduct onsite inspections
  • Work with product design engineers to find solutions to field issues
  • Report on quality deficiencies from the field to QA and Engineering
  • Implement processes to streamline product flow to the customer
  • Responsible for maintaining the service fleet

Qualifications

  • 3-5 years of experience in window installation, repairs, or service management
  • Experience leading a team of service technicians or installers

Technical Skills:

  • Knowledge of window systems, materials, and installation techniques
  • Ability to read and interpret blueprints, work orders, and technical drawings
  • Strong troubleshooting skills for window defects, leaks, and hardware issues
  • Familiarity with building codes and industry standards related to windows
  • Working with building envelopes considered a strong asset