Customer Service Representative
1 month ago
About Canadian Linen & Uniform Service Corp.
We are a leading provider of uniforms and related products to over 300,000 customers across North America. Our mission is to deliver exceptional service and total uniform solutions that promote teamwork and establish a professional identity.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our delivery and sales team, you will be responsible for delivering exceptional service and managing accounts for our valued clients.
Key Responsibilities
- Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
- Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
- Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
- Employ safe lifting techniques, prioritizing the secure movement of goods.
- Drive truck safely to designated customer locations, executing deliveries efficiently.
- Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
- Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
- Collect soiled goods and organize them securely in the vehicle.
- Secure electronic signatures for invoices and collect necessary payments.
- Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
- Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
- Consult with customers on additional product options, involving the manager for complex opportunities.
- Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.
Requirements
- A High School Diploma.
- A valid driver's license with a clean driving record (Driver's Abstract required).
- Experience in physically demanding roles with heavy lifting.
- Proven experience in customer service, sales, and delivery services.
- A track record of punctual work attendance.
- Customer-focused and detail-oriented attributes.
- Excellent communication and interpersonal skills.
- Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.
What We Offer
- Job stability: Canadian Linen has been employing people for over 95 years.
- Competitive pay rate + commission.
- Great benefits and employee assistance program.
- Retirement Savings Plan.
- Ongoing training and mentoring.
- Great teammates and collaborative work environment.
- Career growth opportunities.
Location
Kingston, ON
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