Logistics and Sales Operations Associate

4 days ago


Vancouver, British Columbia, Canada Mercer International Inc. Full time

We strive to create an inclusive work environment where our employees feel valued and supported.

Job Description

The Logistics and Sales Operations Associate will play a crucial role in supporting our sales team in the Japanese market. This position involves coordinating logistics, managing customer orders, and ensuring smooth export processes.

Responsibilities
  • Manage shipping schedules and communicate updates to Japanese customers.
  • Verify accuracy of shipping schedules and vessel booking details for each order dispatched from Germany.
  • Review and correct discrepancies in Export documents generated against sales contracts.
  • Notify Friesau's finance team about the wire payment schedule of CAD customers bi-weekly.
  • Validate consistency between customers' purchase orders and our invoices.
  • Respond to customer inquiries regarding documentation and coordinate with logistics/documentation staff in Germany.
  • Oversee additional documentation requirements for customers, adhering to government regulations for Japanese customers' operations in SEA.
  • Facilitate communication between the German office and customers regarding credit note applications.
Requirements
  • At least 2 years of experience in sales support or logistics coordination, preferably in a global or international business environment.
  • Bachelor's degree in Business, Logistics, International Trade, or related field (or equivalent experience).
  • Knowledge of logistics and shipping processes, including customs regulations.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), CRM systems, and logistics software.
  • Experience in generating and processing export documentation.
  • Strong understanding of the Japanese market and culture.
  • Business-level proficiency in English and Japanese (written and spoken) is essential.


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