Logistics and Sales Operations Associate
4 days ago
We strive to create an inclusive work environment where our employees feel valued and supported.
Job DescriptionThe Logistics and Sales Operations Associate will play a crucial role in supporting our sales team in the Japanese market. This position involves coordinating logistics, managing customer orders, and ensuring smooth export processes.
Responsibilities- Manage shipping schedules and communicate updates to Japanese customers.
- Verify accuracy of shipping schedules and vessel booking details for each order dispatched from Germany.
- Review and correct discrepancies in Export documents generated against sales contracts.
- Notify Friesau's finance team about the wire payment schedule of CAD customers bi-weekly.
- Validate consistency between customers' purchase orders and our invoices.
- Respond to customer inquiries regarding documentation and coordinate with logistics/documentation staff in Germany.
- Oversee additional documentation requirements for customers, adhering to government regulations for Japanese customers' operations in SEA.
- Facilitate communication between the German office and customers regarding credit note applications.
- At least 2 years of experience in sales support or logistics coordination, preferably in a global or international business environment.
- Bachelor's degree in Business, Logistics, International Trade, or related field (or equivalent experience).
- Knowledge of logistics and shipping processes, including customs regulations.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), CRM systems, and logistics software.
- Experience in generating and processing export documentation.
- Strong understanding of the Japanese market and culture.
- Business-level proficiency in English and Japanese (written and spoken) is essential.
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