Program Admin Officer 1-2
1 month ago
We're seeking a highly creative and innovative problem solver for our Operations Analyst role. This is a critical position where you will provide operational and procedural support to staff at Community Services who are accountable for the delivery of core social programs.
Primary Accountabilities- Assessing and evaluating business and operational procedures
- Defining options analysis
- Recommending system and operational solution changes
- Prioritizing ICM, CCM, and other Operational requests
You will also create and execute user acceptance testing for ICM and CCM system changes.
Qualifications and ExperienceWe are seeking a creative team player who is constantly improving and innovating in their work. As our next Operations Analyst, you also have a bachelor's degree and one (1) year of related experience.
You also have experience in the following areas:
- Supporting case management systems
- Developing business processes, procedures, and supports used to deliver timely and efficient services to staff
- Detection and resolution of any issues requiring investigation
- Ability to propose updates to service support/system changes
- Recommending changes to address identified issues of service delivery
- Offering guidance regarding processes and procedures that would support departmental and client outcomes
- Coordinating multiple priorities in an effective manner
Previous experience with ICM, CCM, SharePoint, and/or knowledge of DCS programs would be an asset.
What We Offer- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department-specific flexible working schedules
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