Program Admin Officer 1-2

1 month ago


Halifax, Nova Scotia, Canada Government of Nova Scotia Full time
About Our Opportunity

We're seeking a highly creative and innovative problem solver for our Operations Analyst role. This is a critical position where you will provide operational and procedural support to staff at Community Services who are accountable for the delivery of core social programs.

Primary Accountabilities
  • Assessing and evaluating business and operational procedures
  • Defining options analysis
  • Recommending system and operational solution changes
  • Prioritizing ICM, CCM, and other Operational requests

You will also create and execute user acceptance testing for ICM and CCM system changes.

Qualifications and Experience

We are seeking a creative team player who is constantly improving and innovating in their work. As our next Operations Analyst, you also have a bachelor's degree and one (1) year of related experience.

You also have experience in the following areas:

  • Supporting case management systems
  • Developing business processes, procedures, and supports used to deliver timely and efficient services to staff
  • Detection and resolution of any issues requiring investigation
  • Ability to propose updates to service support/system changes
  • Recommending changes to address identified issues of service delivery
  • Offering guidance regarding processes and procedures that would support departmental and client outcomes
  • Coordinating multiple priorities in an effective manner

Previous experience with ICM, CCM, SharePoint, and/or knowledge of DCS programs would be an asset.

What We Offer
  • Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths
  • Department-specific flexible working schedules


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