Strategic Operations Director

1 week ago


Old Toronto, Ontario, Canada Chad Management Group Inc. Full time

We are seeking a visionary leader to drive operational excellence at Chad Management Group. As Director of Organizational Excellence, you will be responsible for developing and implementing strategic plans to enhance our company's performance. Your expertise in operations management, human resources, and customer experience will be instrumental in fostering a culture of innovation and entrepreneurship.

Key Responsibilities:
  • Collaborate with the Regional Operations Manager to establish goals and objectives that align with our mission.
  • Conduct regular assessments of operational performance and identify opportunities for improvement.
  • Develop and implement data-driven strategies to optimize processes and drive growth.
  • Manage operational risks and develop contingency plans to ensure resilient processes.
  • Collaborate with finance and other departments to develop and manage operational budgets.
  • Implement succession planning initiatives for the operations team.
  • Provide HR support to store teams, ensuring a workplace that balances levity and professionalism.

Requirements:

  • 3-5 years of experience in operations management, human resources, and customer experience/design.
  • Proven track record in a senior operations role, showcasing successful organizational and strategic planning.

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