Claims Leadership Manager
2 weeks ago
Position Overview
The Unit Manager, Accident Benefits Claims will oversee a team of Adjusters responsible for handling automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of moderate to high complexity and severity.
Key Responsibilities
- Lead and manage claim associates to maximize full performance potential
- Provide coaching on claims technical skills and strategic direction on claims handling
- Oversight of consistent reserving practices in accordance with reserving philosophy
- Assist with review and preparation of large loss reports
- Ensure adherence to Regulatory requirements
- Manage distribution of workload and monitor capacity and resourcing
- Conduct regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
- Encourages continuous learning within the team
- Creates and delivers performance reviews along with action plans to manage performance
- Delivers exceptional customer service, internally and externally
Requirements
- Post-secondary education or equivalent industry experience
- A minimum of 5 years of claims handling experience; handling complex files
- A minimum of 2 years of leadership experience
- Relevant and progressive claims experience, inclusive of technical and coverage issues, management /resolution
- Working knowledge of the SABS/Insurance Act and other legislation governing property and casualty insurance claims
- Familiarity with established and recent case law (FSCO/LAT)
- Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
- Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)
- Progressive experience in training / mentoring / coaching using a variety of approaches
What's In It For You
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership
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