Claims Leadership Manager

2 weeks ago


Mississauga, Ontario, Canada CAA Club Group Full time

Position Overview

The Unit Manager, Accident Benefits Claims will oversee a team of Adjusters responsible for handling automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of moderate to high complexity and severity.

Key Responsibilities

  • Lead and manage claim associates to maximize full performance potential
  • Provide coaching on claims technical skills and strategic direction on claims handling
  • Oversight of consistent reserving practices in accordance with reserving philosophy
  • Assist with review and preparation of large loss reports
  • Ensure adherence to Regulatory requirements
  • Manage distribution of workload and monitor capacity and resourcing
  • Conduct regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
  • Encourages continuous learning within the team
  • Creates and delivers performance reviews along with action plans to manage performance
  • Delivers exceptional customer service, internally and externally

Requirements

  • Post-secondary education or equivalent industry experience
  • A minimum of 5 years of claims handling experience; handling complex files
  • A minimum of 2 years of leadership experience
  • Relevant and progressive claims experience, inclusive of technical and coverage issues, management /resolution
  • Working knowledge of the SABS/Insurance Act and other legislation governing property and casualty insurance claims
  • Familiarity with established and recent case law (FSCO/LAT)
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)
  • Progressive experience in training / mentoring / coaching using a variety of approaches

What's In It For You

  • Competitive total compensation and benefits package
  • Annual shared success program based on performance
  • Annual merit increases based on performance
  • Registered Retirement Savings Plan with a matching contribution component
  • Complimentary CAA Membership


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