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Client Service Coordinator
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Client Services Coordinator
2 months ago
The Canadian Cancer Society is seeking a highly skilled Client Services Coordinator to join our team. As a key member of our Lodge operations, you will be responsible for ensuring the safe and effective delivery of our program services.
Key Responsibilities- Implement the effective delivery of the Lodge program, ensuring a high level of customer service and a safe environment for clients, staff, and volunteers.
- Provide support to clients, including tours of the lodge and encouragement to participate in on-site programming.
- Refer clients to other support programs as needed, maintaining non-medical boundaries with clients and health professionals.
- Manage program data in our database and ensure effective communication with the Lodge Manager and other staff.
- Liaise with contractors and vendors to facilitate lodge operations and maintenance.
- Participate in team meetings and training sessions, providing input on program challenges and shared projects.
- Ensure adherence to established emergency procedures and safety practices, assessing the appropriateness of lodge admissions and lodge stays.
- Supervise volunteers, facilitating communication and providing support and guidance to promote a welcoming environment.
- Knowledge of Lodge services, Canadian Cancer Society priorities, and community health partner initiatives.
- Strong written and verbal communication skills, with the ability to effectively work with clients from diverse backgrounds.
- Ability to manage potential conflicts and ensure access and resolution of concerns.
- Strong PC skills and operation of standard office equipment, with the ability to work a 24-hour flexible schedule.
- Organizational skills, including the ability to prioritize effectively and manage multiple tasks.
- Diploma or degree in a related field, with three to five years of experience in a related role.
The Canadian Cancer Society is committed to building a diverse and inclusive workplace, where everyone feels valued and supported. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about making a difference in the lives of Canadians with cancer, we encourage you to apply.
