Technical Support Specialist

4 weeks ago

Vaughan, Ontario, Canada KARU CONSULTING Full time
Job Title: User Support Technician

KARU CONSULTING is seeking a highly skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless and efficient experience with our systems and applications.

Key Responsibilities:
  • Technical Support: Provide technical assistance and support to users experiencing difficulties with computer systems and networks.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring that they have the necessary skills and knowledge to use our systems and applications effectively.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Team Collaboration: Participate in the redesign of applications and other software, and supervise other technical support workers in this group.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Backup and Recovery: Perform Web-server backup and recovery operations.
Work Environment:

As a User Support Technician, you will work in a fast-paced environment with tight deadlines, requiring strong attention to detail and excellent time management skills.

Requirements:
  • Education: College/CEGEP degree.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Language: English.
  • Work Hours: 30 hours per week.

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