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Operations Supervisor

2 months ago

Calgary, Alberta, Canada OMERS Full time

About the Role

We are seeking a highly motivated and experienced Operations Supervisor to join our team at OMERS. As an Operations Supervisor, you will play a critical role in the day-to-day functions of our building services and will be responsible for overseeing building service providers.

Key Responsibilities

  • Build and maintain positive relationships with internal and external customers, ensuring exceptional customer service and operational efficiency.
  • Oversee multiple service contracts and vendor management, ensuring that contractors' performance meets Oxford standards.
  • Conduct regular building inspections to identify areas requiring attention, document investigative findings, and seek practical cost-effective solutions for rectification or management.
  • Support the Management team in executing capital, tenant construction, and vacant space preparation projects.
  • Liaise with tenants and various service providers regarding cleaning, waste removal, snow removal, grounds keeping, and other building-related matters, in accordance with established service level agreements.
  • Determine scope of work, solicit cost estimates, and refer problems requiring specialized work to outside contractors as required.
  • Implement and supervise preventative maintenance programs and systems, using Canadian Standards Association guidelines and best practice applications.
  • Assist the Operations Manager in gathering quotes and proposals for various building services and provide a high-level summary and comparison of these documents.
  • Direct oversight of 310-MAXX and Power BI platforms to identify trends and opportunities for improvement to ensure service level KPIs are achieved.
  • Assist the Operations Manager in budget creation and maintenance, budget entries, as well as invoice processing and accruals.
  • Actively participate and supervise efforts around BOMA Best, LEED, and other building certification programs, ensuring accurate data are maintained and submitted.
  • Provide relief and coverage during the Operations Manager's absence.

Requirements

  • A valid 4th Class Power Engineering ticket with a minimum 7 years of operational experience in a high-rise office tower.
  • Post-secondary degree or diploma in building science, mechanical or electrical engineering.
  • Preference would be given to candidates with project management experience and are currently enrolled or have completed their SMT/SMA RPA/FMA or other BOMI and similar courses.
  • Have proven management and supervisory experience.
  • Possess strong experience with working knowledge of systems including HVAC and life safety systems, Base Building networks, SMART building technologies.
  • Carry a good understanding of tenant building construction design and build outs.
  • Proficient in MS Office; Excel, Outlook, Project, Word, and Excel.
  • Literacy in Building Automation Systems, Preventative Maintenance programs, and budgeting tools.
  • Have excellent time management skills and can easily prioritize tasks while managing other ongoing activities.
  • Thrive in organizations that constantly evolve and adapt.
  • Embrace collaborative sharing of knowledge.