Expert en Service Client Airport
1 week ago
Présentation de l'entreprise
Paladin Services de Sécurité de l'Aéroport a une main-d'œuvre diversifiée et est engagée à maintenir une culture de travail fondée sur le respect, l'inclusion et la diversité.
Salaire
Nous proposons un salaire compétitif de $45 000 par an, ce qui vous permettra de gagner des revenus stables et de construire votre carrière.
Description du poste
En tant que Facilitateur, vous jouerez un rôle essentiel dans la fourniture d’un service client exceptionnel aux passagers. Vous devrez identifier les opportunités d’aide et communiquer avec les passagers dans leur langue préférée. Vous collaborerez étroitement avec l’équipe de contrôle pour offrir un service client exceptionnel.
Vous serez chargé(e) de soutenir les passagers ayant besoin d’assistance en raison de besoins spéciaux tels que la mobilité ou une déficience auditive/visuelle. Vous devrez comprendre le processus de contrôle pour les passagers voyageant avec des objets sacrés ou spirituels et veiller à ce que le processus de contrôle soit conforme aux SOP de CATSA.
Compétences et qualifications requises
Nous recherchons quelqu’un qui a :
- Minimum 1 an d’expérience professionnel dans un rôle en contact direct avec la clientèle dans un environnement dynamique
- Maîtrise du français et de l’anglais
- Expérience de travail sous pression dans un environnement fortement réglementé
- Capacité exceptionnelle à communiquer de manière simple, claire et efficace avec diplomatie
- Aptitude à offrir un service à la clientèle exceptionnel tout en faisant preuve d’empathie et en utilisant des compétences d’écoute active
- Capacité à comprendre et à expliquer le processus de contrôle aux passagers selon les besoins
- Expérience d’adaptation aux besoins des clients et de fournir des solutions ou d’options efficaces, lorsque cela est approprié
- Physique capable de supporter les passagers à mobilité réduite et leurs effets personnels
- Diplôme d’études secondaires ou équivalent (GED)
- Âge de 18 ans ou plus
- Citoyen canadien ou résident permanent
- Capacité à obtenir une habilitation de sécurité pour les transports et d’autres habilitations avancées selon les besoins
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