Quality Assurance Manager
4 weeks ago
About Samuel, Son & Co.
We are a pioneering additive manufacturing (AM) metal technology company with a strong commitment to quality and excellence. As a leading company in the AM sector, we are seeking a highly skilled and experienced Quality Assurance Manager to join our team in Oakville, ON.
Key Responsibilities:
- Oversee and ensure compliance with our Quality Management System (QMS), laboratory protocols, regulatory standards, and customer requirements.
- Manage the Supplier Approval Program and quality inspection of all raw and finished materials in accordance with specifications and quality standards.
- Collaborate with company teams to address compliance issues and deviations promptly, safeguarding customer interests.
- Lead the development, implementation, and approval of quality plans, work instructions, inspections, internal audits, calibration, and Non-Conformance Reporting (NCR) & Corrective Action Reporting (CAR) programs.
- Update and modify in-house systems and procedures to meet the requirements of external certification bodies.
- Manage customer complaints, implement containment measures, perform root cause analyses, and oversee corrective and preventive actions.
- Work closely with the management team to share ideas and support continuous improvement initiatives, optimizing processes and ensuring alignment with company and customer quality standards.
- Update quality documentation and ensure the application of lessons learned from quality concerns in new customer contracts.
- Establish and refine quality standards, sign-off instructions, and documentation.
- Report on key quality metrics on a monthly basis.
- Manage, coach, and develop a high-performing Quality Operations team, ensuring they meet objectives, deliver best practices, and drive continuous improvements.
Qualifications:
- Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or a related technical field.
- 8+ years of relevant experience in quality management within a custom machining or manufacturing environment, with at least 3+ years in a leadership role.
- In-depth knowledge of ISO 9001:2015, AS9100D, ISO 17025 standards, including hands-on experience with audit processes and maintaining certification compliance.
- Proficiency in using measurement tools and gauges to inspect machined parts and features, using equipment including CMM Zeiss, Calypso software, 3D scanning systems.
- High competency and understanding of GD&T.
- Proficiency in Six Sigma, Lean Manufacturing, and quality management tools, with demonstrated ability to apply methodologies such as Root Cause Analysis, FMEA, and Statistical Process Control (SPC).
- Strong experience in supplier quality management, including auditing and working with suppliers to improve material quality and reduce non-conformance.
- Proven ability to lead cross-functional teams and work effectively with production, engineering, and customer-facing teams.
- Exceptional communication and interpersonal skills to manage customer and supplier relationships and to lead teams effectively.
- Strong problem-solving, decision-making, and conflict resolution skills, with the ability to manage multiple priorities in a fast-paced environment.
- Certification in quality management systems or Six Sigma (e.g., Green Belt, Black Belt) is highly desirable.
- Familiarity with advanced manufacturing technologies (e.g., CNC machining, additive manufacturing) is a plus.
We believe in a culture of equality, respect, and integrity. We are committed to building and embracing a diverse workforce and creating an environment that is open and inclusive for everyone.
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