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IT and OT Services Specialist
1 month ago
The Specialist IT and OT Services contributes to the management and support of on-site operational technology and systems, including Site operations and Technology Remote Operating Systems (TROC).
Key Responsibilities- Deliver timely and effective responses to service requests, resolve incidents/problems, and manage the Technology service catalogue.
- Build and deploy packages for installation, manage patching, troubleshoot end-user devices, and conduct low-level asset and inventory management.
- Translate user and business requirements into secure, scalable, and resilient infrastructure solution architecture that meets current and forecasted demand levels.
- Develop safety requirements specifications, define and implement safety lifecycle management strategies, and advise on systems safety issues.
- Determine the underlying cause of problems and evaluate multiple solutions to ensure a planned and structured approach to solving complex problems.
- Identify, engage, and manage a range of diverse internal and external stakeholders.
- Identify and assess risks, make risk-informed decisions, use BHP's risk management framework, and build a risk-aware culture to support safe and productive performance outcomes.
- Resolve performance issues and incidents, upgrade infrastructure assets, and conduct asset and inventory management.
To be successful in this role, you will need:
- Tertiary qualification in engineering, IT, or a trade equivalent.
- IT Service Management Framework (ITIL Foundation) certification.
- Experience with SAP Work Management and related technology systems.
- Experience with Service Now (SNoW) Process and Systems.
- Experience working in an operational environment as an IT/OT Technician.
- Ability to follow and support the improvement of defined processes.
BHP is a global leader in the mining and resources industry, with a commitment to safety, sustainability, and innovation. We offer a diverse and inclusive work environment, with opportunities for career growth and development.
Work LocationThis position will be based at the Jansen Mine Site in Leroy, SK, with a 40-hour workweek, Monday to Friday. BHP offers domestic relocation assistance to support the successful incumbent in transitioning, if required.