Strategic Operations Manager

3 weeks ago

Toronto, Ontario, Canada Float Financial Solutions Inc. Full time
About Float Financial Solutions Inc.

Float Financial Solutions Inc. is one of Canada's fastest growing companies, serving Canadian businesses with our innovative smart corporate card, bill pay, and spend management solution. Our team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes executives from top tech companies.

About the Strategic Operations Manager Role:

We are looking for a dynamic Strategic Operations Manager to join our team. In this role, you'll design and implement operational processes that enhance growth, drive measurable outcomes, and support the success and efficiency of multiple functions within the company. This position will work cross-functionally to tackle critical challenges, streamline operations, and deliver impactful business results.

Key Responsibilities:
  • Drive the growth of our products and acceleration of our speed to market.
  • Design, implement, and manage scalable programs to support operational excellence across multiple functions.
  • Collaborate with cross-functional teams to deliver strategic projects and drive business outcomes.
  • Use data and customer insights to develop strategies that address key operational challenges and create efficiencies across processes.
  • Lead high-impact initiatives and continuously refine programs to optimize experiences for both internal and external stakeholders.
  • Proactively identify risks, mitigate challenges, and ensure alignment with organizational goals.
  • Partner with team leads to turn feedback into actionable improvements and implement new tools or processes where necessary.
Potential Teams You Could Support:
  • Customer Experience
  • Financial Products
  • Product Ops
  • Revenue Ops
Requirements:
  • Proven experience in process improvement and program management – and driving measurable growth outcomes.
  • Strong data skills, with advanced knowledge of excel. SQL knowledge is required.
  • Excellent communication and presentation skills, with the ability to convey complex information in an easy-to-understand manner.
  • Experience working cross-functionally with different teams.
  • Ability to manage multiple projects simultaneously and prioritize effectively.
  • Analytical mindset with a focus on using data to drive decisions and measure impact.
You'll be great in this role if:
  • You're results-oriented. You're motivated by measurable success, setting and exceeding goals that drive customer satisfaction, retention, and growth.
  • You believe the customer comes first. You'll advocate endlessly for our customers, and have a natural curiosity to understand their needs.
  • You're eager to continue your own learning. Scrappy and voracious, you want to know the 'why' behind every answer. You're a creative product thinker who can combine quantitative thinking with a great aesthetic. Finding creative ways to work through obstacles is fun for you.
  • You're a natural collaborator. You enjoy working cross-functionally, building strong relationships across sales, marketing, and product teams to drive alignment and deliver exceptional outcomes.
  • You balance big-picture thinking with an eye for detail. You can zoom out to see the broader strategic goals while also diving into the details that ensure flawless execution.
  • You have a knack for process design. You enjoy creating systems that scale, designing streamlined workflows and automating repetitive tasks to improve overall operational efficiency.
  • You have a data-driven mindset. You can analyze and interpret data to make informed decisions, identify trends, and continuously optimize processes for efficiency and effectiveness.
  • You're tech-savvy and adaptable. You have experience working with various tech tools and you can quickly adapt to new technologies as needed to streamline operations. Experience with CRM systems, automation tools, and sales efficiency platforms is preferred.
This role won't be a fit if:
  • You are uncomfortable experimenting with novel approaches to solve challenges.
  • You want detailed to-dos for your tasks and projects.
  • You prefer stability over change.
  • You aren't comfortable prioritizing your own to-do list.
  • You are committed to your individual success over that of team successes.
Benefits and Perks of working at Float Financial Solutions Inc.:
  • Competitive compensation & total rewards.
  • Flexible work hours and time off when you need to recharge.
  • Small team = lots of autonomy to make an impact.
  • Opportunity to work with and learn from a world-class team.
  • A personal Float card with a quarterly stipend to spend on what matters most to you.
  • A dog-friendly office.

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