Senior Network Architect

4 days ago

Markham, Ontario, Canada Rogers Communications Full time
About this role

As a Senior Network Professional at Rogers Communications, you will be responsible for delivering industry-leading value to customers and businesses in the communities where we live and work. We are looking for team members who have a passion for adapting, scaling, and winning with network services and innovative technology solutions.

Key responsibilities
  • Monitor and test network performance and provide network performance statistics and reports.
  • Manage, review and assign daily workflow of all incidents for all queues (commercial and wholesale).
  • Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products.
  • Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.
  • Collaborate with Network Specialists (Professional Services Team) to create optimal network design topologies and configurations.
  • Respond to incidents as required, SNMP alarms and e-mails regarding customer network issues, customer change requests, etc.
  • Maintain all network hardware and equipment, including firewalls, routers, switches, hubs, etc.
  • Participate with vendors and carriers during problem analysis/resolution as required.
  • Review and approval of all firewall scripting changes.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Support development and implementation of networking projects and new technology installations.
  • Be responsible for ensuring highest level of support for dedicated clients.


What we're looking for
  • Post-Secondary education and active Technical Certification (or equivalent work experience).
  • Solid understanding of Continuous Improvement.
  • Understanding of ITIL-ITSM model, and ability to align systems with this model.
  • Proven communication, analytical, organizational, and decision-making skills to address situations quickly and make informed decisions.
  • In-depth hand on experience with firewalls, VPN and SSL solutions (Fortinet certification preferred).
  • In-depth hands-on experience with Cisco products and services (CCNP certification preferred).
  • Availability to be flexible and work after hours to support cross-Canada operations.
  • Core competencies should include integrity, accountability, adaptability, teamwork, and initiative and customer service orientated.
  • PC literate including a working knowledge of Microsoft Office Suite.
  • Ability to manage multiple priorities, proven time management skills.
  • Excellent communication skills (written and verbal).
  • Advanced problem-solving ability.


What we offer
  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities: Self-driven career development programs (E.g. MyPath program) and Rogers First: priority in applying to internal roles of interest
  • Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low or no-cost fitness membership with access to virtual classes


About Rogers Communications
At Rogers Communications, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We are committed to the environment and diversity.

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