Job Summary

The LifeSpa Coordinator at Life Time is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless experience for our members. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

• Customer Service
  • Answer incoming calls and greet members in a friendly and professional manner
  • Schedule appointments and service members in a timely and efficient manner
  • Convert inquiries into appointments and provide information on LifeSpa products and services
• Service Delivery
  • Explain LifeSpa products, services, and treatments to members and assist them in determining their individual needs
  • Suggest upgrades or add-ons to products and services
  • Complete outgoing confirmation calls and schedule appointments
• Operational Support
  • Use required safety devices to comply with company safety rules
  • Assist the Department Head with filing and other office duties as needed

Requirements

• Education
  • High School Diploma or equivalent
• Experience
  • 1 year of customer service experience
• Certifications
  • CPR and AED certified within 30 days of hire
• Skills
  • Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook
  • Ability to calculate figures and amounts such as discounts, interest, and commissions
  • Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Life Time is an Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace that respects and celebrates the unique contributions of each individual. If you require any accommodations during the recruitment process, please let us know.