Project Manager
2 months ago
About the Role
We are seeking a highly skilled Project Manager to join our Project Management Office team at GoSecure. As a Project Manager, you will work closely with our IT security professionals to manage customers, quality, budget, and efforts associated with projects related to our professional services.
Key Responsibilities
- Post-sales customer service and support;
- Planning and overseeing projects throughout their entire lifecycle, from initiation to closure;
- Ensuring completeness in a timely fashion and within budget;
- Managing customers' expectations and ensuring customers' satisfaction with GoSecure services;
- Executing and supporting deployments and best practices coaching for customers;
- Liaising with account managers and accounting teams to establish onboarding timelines and deliverables for new clients;
- Onboarding new customers and ensuring all tasks are completed in a timely manner;
- Executing daily customer support tasks, including deployments, health checks, and reporting;
- Tracking support level and customer satisfaction metrics;
- Ensuring support SLA targets are being achieved and exceeded;
- Identifying opportunities to improve metrics and team efficiency based on reporting and analytics;
- Developing and maintaining project plans, issues logs, and status reports;
- Advocating and monitoring customer requests/issues cross-departmentally;
- Developing and implementing a centralized system for onboarding documentation and processes;
- Developing monthly reporting methods for assigned clients based on clients' needs and requirements;
- Monitoring employee productivity and providing coaching for the Customer Success Team to improve efficiency and effectiveness;
- Contributing constructive feedback to the management team as part of the performance review process.
Requirements
- Bachelor's degree in business administration (BBA) or a university degree in computer science or a related field;
- Master's degree in business administration (MBA) or Project Management Professional (PMP) certification would be an asset;
- Superior knowledge of the English language;
- Knowledge of French language would be an asset;
- 2 years of professional experience in project management or a relevant domain;
- High interest in learning about cybersecurity topics, such as ethical hacking, managed services, and security architecture;
- Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances would be an asset.
Personal Abilities
- Excellent analysis skills;
- Exceptional organizational skills;
- Ability to work independently and handle multiple tasks concurrently;
- Superior verbal and written communication skills in English and French are mandatory;
- Energetic and positive with a 'can-do' attitude.
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