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Client Service Specialist

2 months ago

Vaughan, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled Client Service Specialist to join our Commercial Banking team at Scotiabank. As a key member of our team, you will be responsible for providing exceptional client service and support to our commercial banking clients.

Key Responsibilities
  • Client Service: Provide timely and effective service to clients, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Onboarding: Support the onboarding process for new clients, ensuring that all necessary documentation and information is collected and processed efficiently.
  • Client Communication: Communicate effectively with clients, both verbally and in writing, to ensure that their needs are met and their expectations are exceeded.
Requirements
  • Education: College or university degree or equivalent work experience.
  • Skills: Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients. Proficiency in Microsoft Office applications and ability to learn new software and systems quickly.
  • Experience: Previous experience in a client-facing role, preferably in commercial banking or a related field.
Working Conditions

This is a standard office-based environment, with a fast-paced and dynamic work atmosphere. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously.