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Vehicle Maintenance Coordinator

2 months ago

Brampton, Ontario, Canada Performance Auto Group Full time

About the Role:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Performance Auto Group. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:

  • Provide personalized service to customers, ensuring their needs are met and exceeded.
  • Work closely with technicians to identify and recommend necessary maintenance and repairs.
  • Prepare and update repair orders, ensuring accurate and timely completion of work.
  • Communicate effectively with customers, providing clear and concise information about recommended services and estimated costs.
  • Perform road tests to assess customer concerns and ensure vehicles are safe for operation.
  • Meet or exceed departmental repair order production standards.
  • Perform other service-related duties as required by management.

Requirements:

  • Minimum 1 year of Service Advisor experience in the automotive service industry.
  • CDK experience is required.
  • Professional, friendly, and customer-oriented with a strong emphasis on good customer satisfaction and selling capabilities.
  • Ability to sell and recommend maintenance and repairs to customers.
  • Strong computer skills and attention to detail.
  • Ability to multitask and work under pressure.

What We Offer:

  • Excellent management support and guidance.
  • Opportunities for career advancement through our internal mobility program.
  • Access to comprehensive health, dental, and vision insurance.
  • Disability, critical illness, and life insurance for unexpected events.
  • Employee Assistance Plan (EAP) for employee and family wellness.
  • Discounts on vehicles, service, and parts for employees and their families.
  • Discounts to retailers and service providers across the country.
  • Free and engaging employee events.

Job Type: Full-time, permanent position.

Salary: $55,000 - $75,000 (including bonus).