Customer Service Associate

3 days ago


Windsor, Ontario, Canada Shoppers Drug Mart Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional service to our customers, maintaining a clean and organized checkout area, and ensuring a seamless shopping experience.

Duties and Responsibilities
  • Customer Service: Provides excellent customer service, positively engages with all customers, and greets them warmly.
  • Checkout Operations: Accurately scans or enters product data, accounts for cash and coupon, lottery, and PC Optimum, and asks for customer's PC Optimum Card during each transaction.
  • Merchandising: Ensures proper documentation completed with respect to customers receipt and return of goods, merchandises and maintains designated areas, and faces products accurately.
  • Loss Prevention: Ensures loss prevention Standards are followed, controls cash, lottery, and stamp inventory, and reports any discrepancies.
Requirements
  • Planning and Judgement: Plans and prioritizes tasks to meet customer needs and achieve sales goals.
  • Teamwork and Efficiency: Balances teamwork and efficiency in processing customer orders and maintains a high level of productivity.
  • Organization and Neatness: Maintains a clean and organized workspace, including the checkout area and merchandise displays.
  • Computer Skills: Strong computer skills, including proficiency in register systems and ability to learn new software quickly.
Why Work for Us?

At Shoppers Drug Mart, we're innovating health and wellness in Canada. We're committed to building a talented team who champion collaboration, kindness, and inclusivity. As an Associate Owner, you'll have the opportunity to take ownership of your work, make decisions that impact the business, and contribute to the success of our stores.

Our team is dedicated to providing exceptional customer service, supporting our colleagues, and making a positive impact in our communities. If you're passionate about delivering outstanding customer experiences and working in a dynamic retail environment, we encourage you to apply for this exciting opportunity.



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