Residential Cleaning Service Operations Manager

4 weeks ago


Toronto, Ontario, Canada Compass Group Canada Full time
Job Summary

We are seeking a highly organized and experienced Residential Cleaning Service Operations Manager to join our team at Compass Group Canada. As a key member of our operations team, you will be responsible for overseeing the daily operations of our residential cleaning services, ensuring that our high standards of quality and customer satisfaction are met.

Key Responsibilities
  • Establish and implement policies and procedures for staff to ensure efficient and effective operations.
  • Plan and control budget and inventory to optimize resource allocation and minimize costs.
  • Hire, train, and supervise staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Address customer complaints and concerns in a timely and professional manner.
  • Supervise in-house laundry services to ensure they are operating efficiently and effectively.
  • Order materials and stock to ensure that our operations are well-equipped and prepared.
  • Ensure that local health and sanitation regulations are carried out to maintain a safe and healthy work environment.
  • Coordinate the work of subordinates to ensure that tasks are completed efficiently and effectively.
  • Assist cleaners in performing their duties as needed.
  • Organize and maintain inventory to ensure that our operations are well-stocked and prepared.
  • Plan, organize, direct, control, and evaluate daily operations to ensure that our high standards of quality and customer satisfaction are met.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Basic security clearance.
  • Ability to work in a fast-paced environment and make sound judgments in a timely manner.
  • Excellent oral and written communication skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability in a changing work environment.
What We Offer
  • Dental plan.
  • Health care plan.
  • Vision care benefits.
  • Permanent work term.
  • 35 to 40 hours per week.


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