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Brand Ambassador

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Calgary, Alberta, Canada Canada Goose Full time

Job Summary:

The Brand Ambassador - Experience is a key role at Canada Goose, responsible for creating and delivering exceptional customer experiences that drive sales and brand loyalty. As a Brand Ambassador, you will embody the spirit of Canadian Warmth, demonstrating expertise and warmth in every interaction with customers.

Key Responsibilities:

  • Deliver a superior customer service journey reflective of Canadian Warmth.
  • Provide customers with product recommendations that meet their needs through expert product knowledge.
  • Demonstrate selling behaviors that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
  • Create meaningful and lasting client relationships and foster customer loyalty through consistent outreach around upcoming product launches and brand events.
  • Engage and inspire assigned clients by facilitating personal shopping appointments.
  • Achieve or exceed personal sales goals and other key performance targets that drive store results.
  • Contribute to a positive and productive store environment through teamwork and collaboration.
  • Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
  • Actively seek feedback to improve performance and cultivate personal and professional growth.
  • Consistently demonstrate company values and behaviors in all interactions.
  • Support with the execution of all operating standards.
  • Accurately and efficiently utilize register systems and store tools in compliance with Canada Goose standards.
  • Support in the upkeep of overall physical store maintenance and cleanliness.

Requirements:

  • Minimum 2 years of retail experience, preferably in a customer-focused environment.
  • Proven track record of successful sales experience.
  • Previous experience working with luxury lifestyle brands in high-volume traffic locations.
  • Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays.
  • Excellent time management and multi-tasking skills.
  • Ability to work efficiently in a fast-paced and team-oriented environment.
  • Adaptable to the elements that may impact the overall customer experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated, able to work independently and knows when to seek guidance.
  • Basic computer skills in Microsoft Office, specifically, Word and Excel.
  • Proficiency in another language is an asset.