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Customer Experience Director

3 weeks ago

Winnipeg, Manitoba, Canada Tapestry, Inc. Full time
Customer Experience Director Job Description

The Customer Experience Director role is an integral part of the store's overall success, focusing on delivering exceptional customer experiences and driving sales growth. This individual will be responsible for leading a high-performing sales team and ensuring seamless day-to-day store operations.

Main Responsibilities:

  1. Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  2. Endorse, model, and develop team to deliver Coach's Selling and Service expectations.
  3. Enforce sales strategies, initiatives, and growth across all categories.
  4. Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s).
  5. Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
Benefits
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.