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Store Manager
2 months ago
As a Store Manager at Sport Chek, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth.
Customer Service- Customer Experience Champion: Ensure that every customer interaction is positive and memorable, resolving any concerns or issues promptly and professionally.
- Service Level Excellence: Meet or exceed established service level agreements for in-store services and order fulfillment, ensuring that customers receive timely and accurate support.
- Omnichannel Expertise: Provide seamless customer experiences across all channels, including in-store, online, and mobile, ensuring that customers can easily find and purchase products.
- Visual Merchandising: Ensure that store visual displays and fixtures are maintained to the highest standards, creating an engaging and inviting shopping environment.
- Store Maintenance: Oversee the maintenance of store facilities, equipment, and inventory, ensuring that the store is clean, safe, and well-organized.
- Inventory Control: Implement and maintain effective inventory control processes, ensuring that stock levels are accurate and that products are available when customers need them.
- Loss Prevention: Develop and implement strategies to prevent loss and protect company assets, ensuring that the store is secure and compliant with company policies.
- Technology and Systems: Ensure that all technology and systems are functioning correctly, including point-of-sale systems, inventory management systems, and other retail software.
- Scheduling and Staffing: Create efficient store schedules and manage staffing levels to ensure that the store is adequately staffed during peak periods.
- Coaching and Feedback: Provide regular coaching and feedback to team members, helping them to develop their skills and achieve their goals.
- Development Plans: Create and implement development plans for team members, ensuring that they have the skills and knowledge needed to succeed in their roles.
- Recruiting and Hiring: Develop and implement effective recruiting and hiring strategies, ensuring that the store has a talented and motivated team.
- Brand Ambassador: Act as a brand ambassador, promoting the Sport Chek brand and values to customers, team members, and the wider community.
- Team Motivation: Motivate and inspire team members to achieve their best, recognizing and rewarding outstanding performance and contributions.
- Positive Work Environment: Foster a positive and inclusive work environment, ensuring that team members feel valued, respected, and empowered to succeed.
Sport Chek is a leading retailer of sporting goods, footwear, and apparel, dedicated to helping customers achieve their fitness and lifestyle goals. We are committed to providing exceptional customer service, promoting a culture of inclusivity and diversity, and supporting the development of our team members.
