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Hotel Operations Manager
2 months ago
We are seeking a highly skilled Hotel Operations Manager to join our team at Super 8 Motels. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.
Key Responsibilities- Develop and Implement Policies and Procedures
Develop and implement policies and procedures for daily hotel operations, ensuring that they are aligned with our company's goals and objectives.
Prepare Budgets and Monitor Revenues and ExpensesPrepare budgets and monitor revenues and expenses to ensure that our hotel is operating within budget and that we are maximizing our revenue potential.
Prepare Marketing PlansDevelop and implement marketing plans to attract new guests and retain existing ones, including social media marketing, email marketing, and other promotional activities.
Implement Marketing ActivitiesImplement marketing activities, such as advertising, public relations, and event marketing, to promote our hotel and attract new guests.
Enforce Policies and ProceduresEnforce policies and procedures to ensure that our hotel is operating in compliance with all applicable laws and regulations.
Address Customer Complaints or ConcernsAddress customer complaints or concerns in a professional and courteous manner, ensuring that our guests receive exceptional service and that their concerns are resolved promptly.
Assist Clients/Guests with Special NeedsAssist clients/guests with special needs, such as mobility or accessibility issues, to ensure that they have a comfortable and enjoyable stay.
Develop and Implement Business PlansDevelop and implement business plans to drive revenue growth and improve operational efficiency.
Establish Work SchedulesEstablish work schedules for hotel staff, ensuring that our hotel is adequately staffed to meet the needs of our guests.
Requirements- 2 years to less than 3 years of experience in hotel management or a related field
- Permanent employment
- Language of work: English
- Hours of work: 40 hours per week
