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CXAI is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. Our company is sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
MissionWe're seeking a highly motivated Customer Support Specialist with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support.
Responsibilities- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system, and networking issues during client interactions.
- Help update the knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Proven experience as a Financial Customer Support Specialist - 1+ year in the role.
- Flexibility to work rotating 8-hour shifts, including evenings and weekends.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multitask, prioritize, and manage time effectively.
We offer a competitive base salary: Plus performance rewards that motivate. Exciting benefits: Rewards, prizes, fun events, corporate discounts, and much more. Career growth: Global opportunities and professional development. Comprehensive benefits: Insurance, paid training, and support.
