Senior Business Insights Analyst

2 weeks ago

Toronto, Ontario, Canada Publicis Health Full time
Job Description

This key role will support, coordinate, and manage business insights, KPIs, SLAs, and risk management across the region. Working in parallel with other regional leads to ensure consistency against an agreed client approach, KPIs, and SLAs, this Lead will need to ensure that all delivery conforms to the client and our internal guidelines and within the regulatory framework for the sectors involved.

The Senior Business Insights Analyst will have a proven ability in people and project management, excellent communication skills, and relevant technology with respect to data platforms/reporting tools. While having a strong track record of delivering improvements to governance systems and processes.

Key Responsibilities:
  • Define and align KPIs, SLAs, and performance measures with Pfizer and Publicis teams.
  • Risk assessment and overall regional ownership of the business insights and reporting function.
  • Dealing with the broad spectrum of internal stakeholders and client teams, while ensuring that data points identified and tracked accurately measure and report on KPIs/SLAs. All risks are assessed, clearly in terms of mitigation plan and compliant in terms of any data and reporting requirements.
  • Reporting and communication of all compliance, governance, KPI, and SLA matters within agreed time frames and format.
  • Data interpretation and analysis of all agreed metrics to ensure KPIs and SLAs are being met. Work with the client and internal teams to perform root cause analysis where agreed metrics are not met and define remediation/improvement plan. Monitor and report on execution and outcome of such plans.
  • Responsibility for managing situations or conflicts which may arise through the course of delivery of work.
  • Ability to work creatively and collaboratively to problem solve.
Key Skills:
  • Integrity: this person must have strong, honest, and objective qualities to ensure that work is delivered within the agreed parameters and without compromise.
  • Awareness: this person needs to keep him/herself updated so that he/she is always clear on compliance and regulatory change that may impact the work being undertaken.
  • Proven experience with various reporting tools/data platforms. Including but not limited to SQL, Excel, and PowerBI.
  • Data analytical skills and the ability to interpret complex data.
  • Detail-oriented and ability to manage multiple data streams with clarity and accuracy.
  • Communication: excellent written, verbal, and listening skills and ability to share relevant information at the right time in the relevant format.
  • Problem-solving; a blend of creative and analytical thinking – compliance policies are not always straightforward; you have a hacker mindset and will strive to solve problems.
  • Excellent interpersonal skills to ensure that the interface between colleagues and clients are constructive and focused on delivery efficient and best-in-class work.
  • Excellent management skills and the ability to develop, manage, and meet challenging deadlines.
Qualifications:
  • Four-year degree (Computer Science/Healthcare management/Business Administration or related discipline) or equivalent work experience required.
  • 5+ years of work experience within the marketing technology or IT space.
  • 3+ years' experience with Microsoft PowerBI, setting up comprehensive dashboards from multiple data sets.
  • Experience with Veeva Commercial Cloud suite projects (CLM, Approved Email, and Engage for Meetings in particular, others are a huge plus) to effectively support and coordinate activities on the healthcare account.
  • Experience in healthcare operations, performance management, or a similar role is usually necessary – includes experience in managing compliance, KPIs, SLAs, and risk management in a healthcare setting.
  • Demonstrated knowledge and experience in implementing good governance practices, ensuring compliance, and promoting regulatory adherence is essential. This includes familiarity with relevant quality management systems and standards.

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