Campaign Specialist

1 month ago

Toronto, Ontario, Canada Teleperformance Full time
About Teleperformance

Teleperformance is a global leader in client experience management and contact center business process outsourcing. With over 410,000 employees, we have developed a hybrid organization that combines work-from-home and on-site solutions, with around 50% of employees working remotely.

We are proud to be ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work, and have earned Best Employer certification in 64 countries, covering more than 97% of our total workforce.

Our Work Culture

We remain true to our core values of integrity, respect, professionalism, innovation, and commitment. Our culture is built on the following principles:

  • Autonomy: We trust your decision-making skills and encourage independence.
  • Progressive work environment: We have all the tools and resources you need to grow and develop your skills.
  • Flexibility: We believe in results, not just hours worked.
  • Innovation: All ideas are welcome and valued.
  • Inclusivity: Everyone is included and everyone wins.
  • We work hard and celebrate our successes.
About the Job

In this role, you will partner with a portfolio of new clients to help them develop their first online advertising campaigns. You will work in a target-driven environment, where you will work towards individual targets and be part of a larger onboarding team.

As a Campaign Specialist, you will have the opportunity to make a significant impact on your clients' businesses. You will work with a variety of clients, each with their own unique needs and goals.

Responsibilities

Your responsibilities will include:

  • Pitching and impacting assigned customers in accordance with training provided, standards, and policies.
  • Serving as a trusted consultant with customers to onboard, develop, and optimize advertiser's campaigns.
  • Interpreting and developing business plans focused on driving customer goal achievement.
  • Hit productivity, upsell, and customer impact targets.
  • Handling a moderate volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities.
  • Managing daily activities independently and proactively based on customer needs and incentives.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree, College degree, or equivalent degree.
  • At least 1 year of experience in consultative selling, managing a portfolio of customers, identifying customers/partners needs, focusing on customer goals, results, and client satisfaction.
  • Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
  • A proven track record of target overachievement, strong sales attitude, and desire to meet and overachieve multiple KPIs and Sales Quotas.
  • Knowledge of Google Ads or any Digital Marketing tool, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
What We Offer

We offer a competitive salary with incentive programs, a positive and supportive work environment, and opportunities for career growth and development. We also offer:

  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
  • Robust career path with a full development plan and the opportunity to grow in the organization.
  • Paid 4 weeks training, 2 weeks leave.
  • Continuous learning through progressive training that is specific to your tenure and skills.
  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
  • Weekly Friday socials, trivia nights, games, and movie outings.

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