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Customer Service Team Lead

1 week ago

Sudbury, Ontario, Canada NCC Vehicle Cleaning Full time

About the Job

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We are looking for a skilled Shop Supervisor to oversee the daily operations of our retail store. In this role, you will be responsible for managing the opening and closing procedures, as well as providing exceptional customer service to our clients.

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You will schedule appointments and process payments accurately, while supervising employees to ensure they adhere to company policies and health and safety guidelines. Additionally, you will support other departments as needed.

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Responsibilities

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- Manage opening and closing procedures efficiently
- Provide exceptional customer service in a fast-paced environment
- Schedule appointments via telephone, email, social media, and in person
- Process payments with high accuracy and attention to detail
- Supervise employees, ensuring adherence to company policies and health and safety guidelines
- Support various departments as needed