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Retail Store Manager
2 months ago
We are seeking a highly skilled and experienced Retail Store Manager to join our team at TJX Canada – Winners, Marshalls, HomeSense. As a key member of our store leadership team, you will be responsible for driving sales growth, improving store operations, and delivering exceptional customer service.
Key Responsibilities- Store Profitability: Develop and implement strategies to improve overall store profit, delivering sales results, controlling expenses, and reducing shrink and damage.
- Associate Development: Direct accountability for recruitment, training, and Associate development, performance, and acts as a role model on delivering positive Associate and customer experience in Store.
- Store Operations: Responsible for ensuring TJX Canada programs, procedures, and policies are communicated, adhered to/executed, to reduce risk and expenses, by reviewing Store reports, conducting store walkthroughs, audits, and establishing program meetings with Associates.
- Merchandising and Inventory: Develop and communicate action plans to Store teams identifying upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives that require future planning; review changes to merchandising and inventory guidelines and execute changes to Store floor plans as needed.
- Market Analysis: Identify and develop recommendations for District Manager and Business Development teams on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market, or competition changes; report on competition analysis (merchandise pricing, presentation, customer service, etc.).
- Minimum 5 years management experience in Retail, including but not limited to operations, customer service, merchandising, people management, health and safety, and loss prevention.
- Demonstrated management and leadership skills with the ability to act as a collaborative partner and positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems.
- Strong problem-solving and customer service skills with the ability to make decisions quickly and prioritize activities and resources in a fast-paced changing store environment.
- Strong communication and interpersonal skills, including interviewing, negotiating, listening, conflict management, information gathering, and coaching.
