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Application Support Specialist

2 months ago

Vancouver, British Columbia, Canada Lightspeed Full time

Unlock Your Potential as a Customer-Focused Application Support Specialist

We are seeking a highly skilled and customer-focused Application Support Specialist to join our team at Lightspeed. As a champion of world-class customer service, you will be responsible for delivering exceptional support to our clients who utilize the NuORDER by Lightspeed B2B platform.

About the Role:

  • Provide world-class support to clients via chat, phone, and email channels.
  • Develop in-depth knowledge of the NuORDER system and its features to effectively troubleshoot issues and provide solutions.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Stay up-to-date with industry trends and best practices to continuously improve support processes.
  • Contribute to team-wide projects to improve processes and achieve organizational objectives.

Requirements:

  • 2+ years of experience in an analytic, customer service, or SaaS/technology-related role.
  • Proven experience in B2B or SaaS product support.
  • Strong understanding of B2B eCommerce, wholesale retailing, and merchandising principles.
  • BA/BS or equivalent experience.

What We Offer:

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, health and wellness benefits, and paid leave assistance for new parents.
  • Flexible working policies and unlimited paid time off.
  • Opportunities to participate in Lightspeed's share scheme and RSU program.
  • Access to LinkedIn learning and volunteer day.

About Lightspeed:

Lightspeed is a leading provider of e-commerce and retail software solutions. We are committed to delivering exceptional customer experiences and creating new opportunities for our employees to grow and develop.